The policies below are superseded by any policies agreed to in a Vacation Rental Agreement with Ocracoke Island Reality.
CHECK-IN AND CHECK-OUT TIMES: Check-in at the Captain’s Landing office between 3:00 and 7:30 PM. Please call the office at 252-928-1999 if you anticipate a late arrival. Check-out is 10:00 AM. You will be billed a fee of $35 per key for any missing room keys.
DEPOSITS: The fee for one (1) night or 50% of the total reservation amount (whichever is greater) will be charged on the date the reservation is made. The remainder is due upon arrival.
PAYMENT: A valid credit card is required to book a room. Please note that a valid credit card must also be presented at the time of check-in and for security purposes at check-in you may be asked to provide a valid government or state-issued photo ID.
CANCELLATIONS/CHANGES: Cancellations affect us greatly due to our location and our limited number of accommodations. We cannot be responsible for weather conditions, travel delays or illness. If you must change or cancel your reservation, let us know as soon as possible by email or telephone. The deposit will not be refunded for cancellations or changes made within 30 days prior to the arrival date. No refunds will be given for unused nights, including those resulting from delayed check-in or early check-out. Any refunds will incur a $25 processing fee.
MINIMUM STAY REQUIREMENTS: Minimum stay requirements vary depending on availability, number of guests and time of year. When shorter stays are able to be accommodated, higher nightly rates may apply.
NOISE: Quiet hours are from 10pm until 8am. Please be considerate of your neighbors.
OCCUPANCY: Reservations are made for a specific number of occupants for each unit. Please do not arrive with additional people (including infants/children) without calling ahead to check on the maximum allowed. If you exceed the maximum occupancy, you will either incur a $50 charge per night or your reservation will be cancelled at our option with loss of your deposit (see credit card authorization/reservation agreement form).
PARKING: The suites and penthouse all have one (1) assigned parking space each. The cottage has two (2) assigned parking spaces. Please park in your assigned space.
PICK-UP SERVICE: If you plan to arrive by plane or ferry and need transportation to Captain’s Landing, please call our office 24 hours in advance and we will be happy to schedule a pick-up for you.
NO PETS: Captain’s Landing cannot accommodate pets. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fine (see credit card authorization/reservation agreement form). Sandy Paws Bed and Biscuit Inn is open during the summer months. Please call 252-928-3093 if you wish to board your pet.
NO SMOKING: Captain’s Landing Hotel is a non-smoking facility. Smoking in a non-smoking room is a serious offense and against the law in North Carolina. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fine (see credit card authorization/reservation agreement form).
Should you have additional questions or concerns regarding our policies, please call Captain’s Landing Hotel Office at (252) 928-1999 or email us at firstname.lastname@example.org.
We look forward to having you visit with us and will do our best to ensure your stay is enjoyable.