The safety of our guests and staff is very important to us. Due to the current situation with COVID-19, we have updated our policies and procedures as below.
ONLINE SELF-CHECK-IN: We are now offering our guests contactless self-check-in. You’ll receive an email 2 days before your arrival with a link to complete the check-in process online up to 48 hours before you arrive, letting us know your arrival time, authorizing any final payment if necessary and agreeing to our updated policies and COVID-19 terms and conditions. Once you have completed the online self-check-in process and final payment has been confirmed, your room will be unlocked and the keys will be left on the kitchen counter (arrive anytime after 3 pm).
SELF-CHECKOUT: Please leave the keys on the counter in your room and leave the front door closed and unlocked (checkout 10 am).
CLEANING MEASURES: Clean rooms have always been extremely important to us. The products we use to clean and sanitize are EPA-approved disinfectants for use against SARS-CoV-2, the virus which causes COVID-19. In addition to our already stringent cleaning policies, our staff is taking extra care to thoroughly clean and sanitize any high touch areas (such as handles, knobs, remotes, keys, etc). To augment our cleaning and sanitizing efforts, we are also using an ozone generator in the rooms between guest stays.
HOUSEKEEPING & EXTRA AMENITIES: To reduce contact and exposure, we are only providing housekeeping service on a limited and as-needed basis. We will try to provide you with enough amenities appropriate for your length of stay. If you find you need additional items after check-in (i.e. coffee, soap, towels, bed linens), please let us know by 4 pm the afternoon before either by email (firstname.lastname@example.org) or submitting our online form and we will deliver them to your room the next morning in a clean bag. Please use the bag provided to place any used towels or bed linens that you would like removed outside your front door for pickup. We are also removing extra pillows, blankets, etc., that may not be in use from the room. If you have a need for any of these items, please let us know by email the night before and they will be delivered to your room in a bag the next morning.
SOCIAL DISTANCING: We request that our guests practice social distancing as recommended by the CDC when visiting Captain’s Landing. Whenever this may not be possible, we encourage guests to wear masks. Our staff will practice social distancing as recommended by the CDC and wear masks (and gloves if appropriate) when interacting directly with guests. Our staff will wear masks and gloves when cleaning guest rooms. Our inside office is currently closed to guests as we continue to recover from Dorian and practice social distancing. We apologize for any inconvenience and will be available by email (email@example.com) or phone should you need us for anything. We encourage guests to stay home if feeling unwell.
The policies below are superseded by any policies agreed to in a Vacation Rental Agreement with Ocracoke Island Realty.
CHECK-IN AND CHECK-OUT TIMES: Check-in is between 3:00 and 7:30 PM. Please let us know if you anticipate a late arrival. Check-out is 10:00 AM. You will be billed a fee of $35 per key for any missing room keys.
ADVANCE PAYMENTS: The fee for one (1) night or 50% of the total reservation amount (whichever is greater) will be charged on the date the reservation is made. The remainder is due upon arrival.
PAYMENTS: A valid credit card is required to book a room. Please note that a valid credit card must also be presented at the time of check-in and for security purposes at check-in you may be asked to provide a valid government or state-issued photo ID.
CANCELLATIONS/CHANGES: Advance payments are non-refundable for cancellations or changes made less than 30 days prior to arrival date. No refunds are given for unused nights, including those resulting from delayed check-in or early check-out. All refunds incur a $25 processing fee.
We apologize for any inconvenience our cancellation policy may cause. Unfortunately, due to our location and our limited number of accommodations, cancellations affect us greatly and we are not able to assume responsibility for weather conditions, travel delays or illness. If you must change or cancel your reservation, let us know as soon as possible by email or telephone.
MINIMUM STAY REQUIREMENTS: Minimum stay requirements vary depending on availability, number of guests and time of year. When shorter stays are able to be accommodated, higher nightly rates may apply.
NOISE: Quiet hours are from 10pm until 8am. Please be considerate of your neighbors.
OCCUPANCY: Reservations are made for a specific number of occupants for each unit. Please do not arrive with additional people (including infants/children) without calling ahead to check on the maximum allowed. If you exceed the maximum occupancy, you will either incur a $50 charge per night or your reservation will be cancelled at our option with loss of your deposit (see credit card authorization/reservation agreement form).
PARKING: The suites and penthouse all have one (1) assigned parking space each. The cottage has two (2) assigned parking spaces. Please park in your assigned space.
PICK-UP SERVICE: If you plan to arrive by plane or ferry and need transportation to Captain’s Landing, please call our office 24 hours in advance and we will be happy to schedule a pick-up for you.
NO PETS: Captain’s Landing cannot accommodate pets. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fine (see credit card authorization/reservation agreement form). Sandy Paws Bed and Biscuit Inn is open during the summer months. Please call 252-928-3093 if you wish to board your pet.
NO SMOKING: Captain’s Landing Hotel is a non-smoking facility. Smoking in a non-smoking room is a serious offense and against the law in North Carolina. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fine (see credit card authorization/reservation agreement form).