UPDATES TO POLICIES AND PROCEDURES (revised 8/7/23):
The safety of our guests and staff is very important to us. We have updated our policies and procedures as below.
CONTACTLESS CHECK-IN & CHECK-OUT: We are providing online check-in and self-check-out. You will be sent an email a week prior to your arrival with a link to complete the check-in process online before arriving, letting us know your arrival time, authorizing any final payment if necessary, and agreeing to our updated policies and terms and conditions. Once we’ve received your online self-check-in form and final payment has been confirmed, arrangements will be made and details communicated to you for accessing your room and self-check-out.
By confirming your booking, you agree to receive SMS messages from us regarding your reservation prior, during, and after your stay. You may opt out of these messages at any time by replying “Stop.”
CLEANING MEASURES: Clean rooms have always been extremely important to us. The products we use to clean and sanitize are EPA-approved disinfectants for use against SARS-CoV-2, the virus which causes COVID-19. In addition to our already stringent cleaning policies, our staff is taking extra care to thoroughly clean and sanitize any high touch areas (such as handles, knobs, remotes, keys, etc).
HOUSEKEEPING: Our staff is vaccinated and performing regular housekeeping services for our valued guests. Please be sure to place any used towels on the floor to be replaced. Please see below for details of services provided.
Guests staying a week or more will receive sheet change(s) mid-week unless otherwise requested. Please let us know if you need additional sheet changes during your stay. We are happy to accommodate.
Our regularly scheduled housekeeping services usually occur between 10am and 12pm (to early afternoon) and include the following:
The bed will be made if there is nothing on it.
Any used towels that have been left on the floor will be exchanged for fresh towels.
Supplies/amenity items will be refreshed.
Trash will be emptied.
Sheets will be changed for weekly stays midweek.
If you would like to schedule additional sheet changes for your stay, need a different housekeeping schedule, need a no-contact option or anticipate needing any vacuuming or extra housekeeping, we are happy to try to work with you. Please contact us by phone or email prior to arrival to discuss.
If you have a Vacation Rental Agreement with Ocracoke Island Realty, please refer to your rental agreement for payment and cancellation policies.
CHECK-IN & CHECK-OUT: Check-in is between 3:00 and 7:30 PM. Please let us know if you anticipate a late arrival. Check-out is 10:00 AM. You will be billed a fee of $80 per key for any missing room keys.
ADVANCE PAYMENTS: The fee for two (2) nights or 50% of the total reservation amount (whichever is greater) will be charged on the date the reservation is made. The remainder is due the day of arrival.
PAYMENTS: A valid credit card is required to book a room. Please note that a valid credit card must also be presented at the time of check-in and for security purposes at check-in you may be asked to provide a valid government or state-issued photo ID.
CANCELLATIONS/CHANGES: For reservations under RENTAL AGREEMENT through Ocracoke Island Realty, please refer to your rental agreement for your cancellation and payment policy.
For all other reservations, the following cancellation policy applies:
Advance payments are not refunded for cancellations or changes made less than 30 days prior to arrival date.
All refunds incur a $25 processing fee.
No refunds are given for unused nights, including those resulting from delayed check-in or early check-out.
Changes and cancellations to reservations must be made in writing to Captain’s Landing Waterfront Inn.
Due to our location and limited number of accommodations, cancellations affect us greatly; we cannot assume responsibility for weather conditions, travel delays or illness. Thank you for understanding.
NOISE: Quiet hours are from 10pm until 8am. Please be considerate of your neighbors.
OCCUPANCY: Reservations are made for a specific number of occupants for each unit. Please do not arrive with additional people (including infants/children) without calling ahead to check on the maximum allowed. If you exceed the maximum occupancy, you will either incur a $100 charge per night or your reservation will be canceled at our option with no refund.
PARKING: The suites and penthouse all have one (1) assigned parking space each. The cottage has two (2) assigned parking spaces. Please park in your assigned space.
PICK-UP SERVICE: If you plan to arrive by plane or ferry and need transportation to Captain’s Landing Waterfront Inn, please call our office 24 hours in advance and we will be happy to schedule a pick-up for you.
NO PETS: Captain’s Landing Waterfront Inn cannot accommodate pets. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fee (see credit card authorization/reservation agreement form). Sandy Paws Bed and Biscuit Inn is open during the summer months. Please call 252-928-3093 if you wish to board your pet.
NO SMOKING OR VAPING: Captain’s Landing Waterfront Inn is a non-smoking facility. Smoking in a non-smoking room is a serious offense and against the law in North Carolina. If you are in violation of this policy, you will be asked to leave without refund and incur up to a $500 fee.